Got a new phone today and I had to pay a $36 activation fee. The sales person told me to call and try to get the fee waived. The first customer service person said that they no longer waive the fee. I asked for a supervisor who told me the same thing. Then she asked if I had any other problems and told me I'd be receiving a follow up call to find out if my issue was fully resolved..uh, no...
Her:Ms Brown, you can speak to another supervisor and they will tell you the same thing.
Me:Sorry but I'm not going to say it was resolved because it wasn't. I don't need to speak to another supervisor so they can tell me the same thing. I understand what you're saying but I will not say yes because it was not resolved.
Her: Please hold one moment.
New Sprint Guy: Hello , how can I help you?
Me: I've been a customer for over 10 years and never paid an activation fee and I'm not happy to have to pay it now. I understand you don't waive the fee anymore but I'm still not happy about it. I'm not sure why she transferred me because this will not be resolved by having another person tell me the policy.
Him: Let me see what I can do....(hold music) Ms Brown, we don't waive the fee but I am able to offer you an $80 credit on your account. Will that resolve the problem?
Me: Yes. Thank you.
$36 activation fee - $80 credit = Issue resolved.
Don't mess with a poor teacher.
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